Services

All our products are fully supported by our well-trained customer support team and field engineers. Our Nationwide service team ensures we are always only a short distance away from each site.

We pride ourselves in answering the phone promptly, ensuring queries are dealt with efficiently and whenever possible, will aim to resolve the problem over the phone minimising any disruption to you.

When purchasing a new machine we recommend taking out a Twofold support contract as the most economical way of ensuring maximum performance, longevity and of keeping your system working efficiently, resulting in peace of mind for you.

Standard support contracts include:

Unlimited onsite breakdown cover
Priority breakdown response (within 8 working hours)
Support helpline
Online assistance
Discounted consumables and spare parts costs
Loan equipment (subject to availability)
Regular preventative maintenance visits